Please refer to the order lookup page here to check the status of your order. A tracking link is provided on the order lookup page and will have the most accurate status of your order location.
Status is delivered but I did not receive my order.
If your order shows that it was delivered, but you did not receive it. Please double check with your neighbours, your mailbox, with any reception/front desk, and your local post office (if delivered by USPS). Some USPS orders are delivered a few days after the item is scanned as delivered, so you may want to wait a few days to pass. If you have looked in all of these places, and still have not received the parcel, then please send us a message for assistance.
If it was shipped via UPS, and it is not in the locations above, then we can file a missing parcel investigation. Once we file a missing parcel investigation, UPS will attempt to locate the parcel via GPS scans. This process can take up to 7-8 business days to complete. If they are unable to confirm the location of the parcel, then we will resend another at no cost if we have the stock, or refund the order if we do not.